Support

Open Me → Settings. Your numeric ID is shown at the top of the settings list. Include it in any message to support — it is how we locate your account, and it is safe to share with us.

Tap any card on the Home or Live tab to watch a stream. For voice rooms, open the Party tab, pick a room, then request a seat to talk — the host approves the request. To open your own room, tap Create on the Party tab, give it a name and a theme, and optionally set a password to keep it private.

Diamonds are the in-app currency used to send gifts. Open Me → Recharge and choose a package. On iPhone and iPad, the purchase goes through the App Store. On other platforms the checkout opens in your browser and is handled by our payment provider. Diamonds normally arrive within seconds.

First reopen the app and pull to refresh the recharge page — pending purchases are re-checked on launch. If the balance is still wrong after a few minutes, email support@livora.app with your account ID, the amount, the payment method and the order or App Store receipt reference. We reconcile these manually and will credit or refund the purchase.

No. A gift is consumed the moment it plays in the room, so the diamonds cannot be returned. Purchases of diamonds themselves are governed by section 7 of the Terms of Service; App Store purchases are refunded by Apple.

The microphone is requested only when you take a seat on the mic in a stream or party room, and is not used while you are just listening. Photo library access is requested only when you change your avatar, and only the picture you select is read. Both can be reviewed in Settings → Permissions and revoked in your system settings at any time.

Open the profile or tap the user's avatar in a room and choose the report option, or email safety@livora.app with the account ID, the room, and roughly when it happened. Reports involving minors or credible threats are handled first and can result in an immediate permanent ban.

English, Spanish, Arabic, Hindi and Turkish. The app follows your system language automatically, and you can change it in Settings → Language. Arabic renders the full interface right to left.

See Delete your account — it explains exactly what the in-app option removes and how to request full erasure of server-side data.