Terms of Service

1. Accepting these terms

These Terms of Service form a binding agreement between you and [Legal entity name] ("Livora", "we", "us") covering the Livora mobile app and this website (together, the "Service"). By creating an account or using the Service you accept these terms and our Privacy Policy. If you do not accept them, do not use Livora.

2. Eligibility

You must be at least 18 years old, or the age of majority in your country if that is higher. You must not be barred from using the Service under the laws of your country, and you must not have been previously banned from Livora.

3. Your account

• One person, one account. Accounts are personal and may not be sold, rented or shared.
• Keep your device and sign-in secure. Activity from your account is treated as yours.
• Provide accurate profile information. Impersonating another person is not allowed.
• Tell us at support@livora.app if you believe your account has been compromised.

4. Community rules

Livora is a live, social space. While using it, you must not:

• Broadcast, post or send sexual content involving minors, or any content sexualising minors — this results in a permanent ban and a report to the authorities;
• Share nudity or sexually explicit conduct, graphic violence, or content that promotes self-harm;
• Harass, threaten, bully, stalk or dox anyone, or incite others to do so;
• Promote hatred or violence against people based on race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation;
• Promote or conduct illegal activity, including the sale of drugs, weapons or stolen data;
• Run gambling, pyramid schemes, unsolicited advertising, or off-platform payment solicitation;
• Post content you have no right to post, including other people's copyrighted work;
• Manipulate rankings or gifts, use bots, scrape the Service, or attempt to bypass technical restrictions;
• Reverse engineer, decompile or interfere with the Service or its infrastructure.

5. Your content

You keep ownership of everything you broadcast, post or send. To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and display that content for the purpose of delivering it to other users, moderating it, and promoting the Service in a way that does not misrepresent you. This licence ends when the content is deleted, except for copies retained in backups or where we must keep records for legal or safety reasons.

You are responsible for your content and confirm you have the rights to share it, including rights to any music you play on stream.

6. Diamonds and gifts

• Diamonds are a limited, revocable licence to use a virtual item inside Livora. They are not money, not a deposit, and not your property.
• Diamonds have no value outside the Service. They cannot be transferred, sold, exchanged for cash, or inherited.
• Gifts sent in a room are consumed immediately. A sent gift cannot be reversed, and the diamonds spent are not refundable.
• We may change gift prices and the diamond catalogue. Changes never apply retroactively to gifts already sent.
• Unused diamonds are forfeited if your account is terminated for breaching these terms.

7. Payments and refunds

On iOS, top-ups are processed by Apple as in-app purchases and are subject to Apple's terms; refund requests for those purchases must be made to Apple. On other platforms, top-ups open in your browser and are handled by the payment provider shown at checkout.

Except where local consumer law gives you a non-waivable right to a refund, purchases of diamonds are final once the diamonds are credited to your account. If a payment is taken but the diamonds do not appear, contact support@livora.app with your account ID and the order reference and we will resolve it.

8. Hosts and earnings

Hosts who receive gifts may be eligible for a revenue share under a separate host agreement. Eligibility, rates, settlement schedules and withdrawal requirements are set out in that agreement. Nothing in these terms creates an employment relationship, partnership or agency between you and Livora — hosts stream independently and are responsible for their own taxes.

9. Moderation and suspension

We review reported content and monitor the Service for the behaviour listed in section 4. Depending on severity we may remove content, mute or remove a user from a room, restrict features, or suspend or terminate an account. Severe violations — in particular anything involving minors, credible threats of violence, or fraud — result in immediate permanent termination without prior warning.

If you believe an action against your account was a mistake, email support@livora.app within 30 days and we will review it.

10. Intellectual property

The Livora name, logo, app, website, gift artwork and animations are owned by us or our licensors and are protected by intellectual property laws. These terms do not grant you any right to use our branding except as needed to use the Service normally.

If you believe content on Livora infringes your copyright, send a notice with the work concerned, the location in the app, your contact details and a statement of good faith to legal@livora.app.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation, and we are not responsible for the conduct of other users, whether online or offline.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability arising out of the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

13. Termination

You may stop using Livora at any time and may delete your account as described on the account deletion page. We may suspend or terminate your access if you breach these terms, if required by law, or if we discontinue the Service. Sections 5, 6, 10, 11, 12 and 14 survive termination.

14. Governing law and disputes

These terms are governed by the laws of [jurisdiction], without regard to conflict of law rules, and the courts of [jurisdiction] have exclusive jurisdiction. If you are a consumer resident in the EEA or the UK, this does not deprive you of the protection of mandatory consumer law in your country of residence, and you may bring proceedings in your local courts.

We may update these terms. Material changes will be announced in the app before they take effect; continuing to use Livora after that means you accept the updated terms.

15. Contact

[Legal entity name]
[registered address]
Support: support@livora.app
Legal: legal@livora.app